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xtenserv has done an excellent job with the work they have done for us. We have been able to communicate very successfully via phone, email, and IM chat. The team is professional, responsive, and committed, with high attention to detail (and perfect English). They are experienced with working with remote clients and do so with ease. Even though they are far away physically, they feel like "co-workers" in the sense that they are always just an email or phone call away. To anyone who is wary of (or inexperienced with) working with remote providers, I would highly recommend working with xtenserv-- you'll get great service and be very glad that you hired them.
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xtenserv is a registered Philippine company that provides domestic and offshore outsourcing services. We provide outsourcing services in the US, EU, and Australia. Globalization has increased and opened a multitude of resources to creatively improve your bottom line. Proper outsourcing requires, time, investment, identifying the right organization, testing, developing a working relationship, follow up, training and more. Our outsourcing service will take the guess work out of this process. Our service is a managed solution to your challenge, whatever it may be. We go beyond just finding solutions, we continue to work with you with ongoing management, providing support to be sure of a positive impact on your business.
 
Our back office support section manages online and offline data entry, data conversion, data processing, forms processing, and many other back office services. We are committed to deliver the best quality offshore data entry services to our clients in the US, EU, and Australia.
 
Why Us?
 
The solutions we provide are endless. We understand that every office and organization is different and each likely has its own unique challenges. It could be medical billing and collections, Medical A/R or accounts receivable collections, medical transcription, website designing, legal transcription, staffing, key data entry, automated data entry or document conversion, support for your recruiting staff; immaterial of what your challenge might be, our goal is to work with you and find a solution that fits your requirement.  Our aim is to provide value for your money and allow you to focus on your core functions. Service oriented, xtenserv is keenly aware of the importance of cash flow and the opportunity cost of unavailable cash. We want you to think of us when you have a challenge. More than likely, we will have a solution.
 
How to Outsource
 
It's important to understand when to add individuals to your business model. Adding a new team member should be an easy transition - that’s where organization comes in. Clearly defined processes such as workflow, workspace, filing system, and other key functions in the business should be identified. Structure is one of the overlooked aspects of business success – especially time management and documentation structures.
 
As the business owner, you have to be disciplined in order to allocate and delegate work to someone else. If you’re not disciplined, focused, and organized - how can you expect your new team member to function efficiently? Don't forget the xtenserv crucial ingredient; you must have something for them to do and it must not interfere with your workflow. If you don’t know what tasks you want your new team member to handle, how is he or she going to know how to help you?

So how do you get prepared for adding new team members? Here are some quick tips to get you started:
  1. Begin by planning time to work on your business each week. This time should be focused exclusively on your business without interruption from the phones, the Internet and e-mail, or appointments. You have to be disciplined in order to allocate and delegate work to someone else. This focused time will keep your business in line with your vision.
  2. Identify what you need in the form of a bulleted task list detailed for each business function, that is, marketing, accounting, administrative, operations, management, production, distribution, sales, web site maintenance, etc.
  3. Define the skill sets and personality types that best fit your needs. Don't try to clone yourself; it doesn't work!
  4. As part of the outlined tasks, have specific, measurable goals within each business function. Detailing your goals for each business function will ensure you get the right people on your team and get the right results.
  5. Do your homework to determine what it will cost you to add new team members. You may only need a virtual assistant to get started - just do your research to make the best decision. Start by reviewing your budget for the year. You could hire someone to work just 30 hours a month at $7 per hour to provide support. Be creative with your budget and enlist the help of contractors or collaborating with other businesses as an alternative to hiring employees.
  6. Be sure your communication or collaboration tools (email, phone, mobile, palm) are in place before you incorporate new team members. You want your new team members to use your company's communication tools as they communicate on your behalf to ensure a consistent image.
Once you have team members in place . . .
  1. Communicate – Be sure your team members understand your expectations and understand the steps they need to take to meet these expectations.
  2. Give Feedback – This is especially important at the start of the project. Let them know how they are doing.
  3. Be patient and expect to hit some bumps in the road. It takes time to figure out what works and what doesn’t work. Flexibility is key during the learning process. It is recommended being up front in the interview in order to set the expectations on the front end versus waiting until a mistake happens.
  4. Appreciate – As they sometimes say, Contented Cows Give Better Milk. Your team members will be more motivated if you regularly demonstrate your appreciation of his or her hard work.
Good Luck!
--Customer Response, Help Desk Client